Frequently asked questions | Teleroute

Teleroute is an online freight exchange platform for carriers and freight forwarders to effectively and safely match freight and transport capacity. It helps you avoid costly empty running, optimize your routes and improve the profitability of your transport contracts. Teleroute also offers a Payment Guarantee service for carriers, a debt mediation service, a mobile logistics app for access to the freight exchange while on the road, and much more.

We cover 29 European countries with both national and international routes. The Teleroute platform also gives you direct access to offers on Wtransnet and 123cargo, the leading freight exchanges in Spain, Portugal and Eastern Europe. By using Teleroute's route planner you can find your perfect route and calculate the driving time, tolls and CO2 emissions in advance.

A variety of types of goods are offered on Teleroute, including general goods, palletized and loose goods and goods requiring cooling, so all transport companies are eligible. Learn about your advantages here.

Every day, over 200,000 offers are published on Teleroute by more than 70,000 transport professionals throughout Europe. Get in touch with us today for a free demo, and we will show you the offers currently available on your routes.

Through Teleroute you can get direct access to offers on Wtransnet and 123cargo, the leading freight exchanges in Spain, Portugal and Eastern Europe. Teleroute is part of the Alpega Group, a global logistics software company offering modular solutions for all transportation and logistics needs at every level of complexity.

Teleroute is available to owner-drivers, transport companies, carriers and freight forwarders to help them find the right offers quickly and efficiently on the freight exchange.

We offer different monthly packages, with a fixed fee and no implementation cost, depending on what kind of business you run, how many users you want and more. Contact us for an individual offer or request a free demo.

In order for a new user to be granted access to Teleroute and to ensure safety on our platform, we must first collect some official documents such as a transport licence, a VAT identification number, proof of insurance, etc. Contact us for more information on all the necessary documents.

In addition to our business verification procedure for every Teleroute member, we provide objective customer ratings. All users are rated based on their activity on Teleroute and their payment history. Our debt mediation service also supports transport companies in case of a dispute. Furthermore, there is now a Payment Guarantee service by which carriers are guaranteed to be paid for their transport invoices.

Teleroute only facilitates deals and does not intervene in transport rates. Rates can be calculated and negotiated individually and are not set by us. That is fully between you and your business associate.

This depends on the payment terms you agreed upon with your business associate. Teleroute has no control over that, but we do offer a debt mediation service in case of a dispute. Additionally, we offer a Payment Guarantee service that offers you guaranteed payment of your transport invoices.

Yes, carriers can now use the TelerouteMobile app to access all the functionalities of our freight exchange and to make transport deals on the go. The app is available for both Android and iOS.

You can easily log on to Teleroute from anywhere, all you need is a computer with a recent web browser and Internet access. Our freight exchange is also accessible anywhere, anytime via the TelerouteMobile app for carriers.

Yes. Our multi-language service desk is available by phone (toll-free) and e-mail. Here's more information on how to get in touch: teleroute.com/en-en/contact/support/