Debt mediation: The solution for outstanding payments
Our mediation process has many advantages:
- Mediation of disputes between carriers and customers
- Success rate of over 80%
- Penalties for the debtor in difficult cases
The debt mediation service from Teleroute: it’s an absolute must
The Teleroute freight exchange has implemented security processes ranging from prior checking of registered companies and storage of all data through the platform to automated algorithmic tracking which monitors and filters out any suspicious behaviour.
However, problems may occur despite all the security measures taken. In this case the mediation service will come into play, which is designed to settle disputes between conveyors and their customers. The debt mediation service is aimed at invoices issued by carriers to their customers.
After receiving a request from a transport company outlining the problem, Teleroute will intervene as a mediator in order to enforce the payment of the invoice.
Most disputes are about late payments or difficulties with money transfers between different countries. Debt mediation is often enough to deal with the issue. The success rate is over 80%. In difficult cases Teleroute reserves the right to exclude the debtor temporarily or permanently from the freight exchange.
Teleroute provides no guarantee of a specific outcome of its mediation service. Teleroute expressly disclaims any liability for the outcome of the service rendered.
Teleroute, for greater peace of mind
Increased profitability
Payment guarantee
Security checks included
No software installation
These partners have already placed their trust in us
THE BENEFITS OF TELEROUTE IN FIGURES
850000
Verified users
99 %
Secure offers
-25 %
Fewer empty runs for trucks
350000
Freight offers per day
Frequently asked questions
Although Teleroute expertly vets all platform users to ensure both Carriers and Freight Forwarders are reliable and trustworthy, issues may still arise. When this happens, our Debt Mediation service is here to help. When you apply for Debt Mediation, Teleroute becomes the mediator and enforces the payment of the invoice. You can start a new claim or follow-up with existing claims by clicking on ‘Debt Mediation’ at the top of the Teleroute platform.
All carriers are eligible for this service when your invoice is not being paid in the timeframe agreed upon when accepting the offer.
When you open a new case, the price is €10 * (reduced to 4.99% of the invoice amount when you’re paid). But if you applied for Payment Guarantee before accepting the offer, opening a case is free of charge.
The advantages of ‘Debt Mediation’ are as follows:
- You don’t have to deal with the issue, meaning you can open a case and let Teleroute take care of the rest.
- We are successful 80% of the time, so when you open a case, you have a very good chance of being paid.
The disadvantage of ‘Debt Mediation’ is that although we have an 80% success rate, we sadly can’t guarantee you’ll get paid. However, we reserve the right to exclude the faulty party from the platform, ensuring that they cannot do the same to other carriers.
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